Returns and Exchanges
We understand that your travel plans may change. We are
happy to accommodate returns or exchanges on Explorer Passes that have
not been activated, up to one full year after your purchase date. Or,
you may exchange your cards for a different city up to equal value of
original purchase.
To protect your privacy and increase security we may have
to contact you for returns that are received 120 days or more after purchase
date.
Returns
I had my cards shipped to me.
I printed a voucher and planned to pick up the cards
locally.
Exchanges
Contact customer service to arrange your exchange
*Note: Explorer Pass website purchases will have
a confirmation number that begins with “Ex”
I had my cards shipped to me.
Please print out a copy of the order confirmation email
(the message would be from “info@smartdestinations.com”)
you received from us when you purchased your cards, or make a copy
of your packing slip received with your order.
If you do not have either of these, you will need to
Please send:
- Your order confirmation email and or packing slip
- A note telling us why you are returning your cards
- Your unused / non-activated cards
- Contact information
To:
Smart Destinations
85 Merrimac Street, Suite 300
Boston, MA 02114
Attn: Customer Care / Returns
We will contact you within 10 business days to confirm
receipt of your return.
Most refunds are processed within 20 business days. We will refund
the full amount of your card purchase, excluding any shipping costs.
I printed a voucher and planned to pick up the
cards locally.
Please print out a copy of the order confirmation email (the message
would be from “info@smartdestinations.com”) you received
from us when you purchased your cards. Please also provide a
signed copy of your voucher.
If you do not have either of these, you will need to
Please send:
- Your order confirmation email
- A note telling us why you are returning your cards
- Your signed voucher
- Contact information
To:
Smart Destinations
85 Merrimac Street, Suite 300
Boston, MA 02114
Attn: Customer Care / Returns
Please allow 10 business days to cancel your voucher.
Most refunds are processed within 20 business days.
Privacy and security policies
outline the ways in which we are committed to protecting your personal
information and the ways in which you can control how we communicate
with you.
Thank you for shopping at Smart Destinations.
©2008 Smart Destinations
Explorer Pass™
800-887-9103, email Explorer Pass
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